Returns & Refunds

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How to return goods

Akro Ltd operates a 7 day money back guarantee for its products *. If you are not completely satisfied with your purchase you can return it to us within 7 days of purchase unused or in its original packaging for a full refund or replacement, whichever you prefer. After 7 days a 30% restocking charge will apply. No goods are accepted under any circumstance for return after 30 days.

All goods are returned at the expense of the Buyer except where goods supplies are; (incorrect, damaged or not as described).

Goods returned for exchange when the incorrect item or size has been ordered originally, the Buyer shall be responsible for both the cost of return and re-delivery.

Please ensure you follow our returns procedure - in the first instance call our returns line on the local rate number 01638 712 522 to obtain your return authorisation number and details on how to return your product.

* No special order items (Non Stock Lines) will be accepted back for credit.

Important

Please download the documents below, fill in and enclose with any items being returned. This will ensure your return is dealt with more efficiently.

Akro Returns Document    Akro Returns Label